Andrew45


Posts: 3
Likes: 0
Member since: v13

Win 10 - Build 2004 inside VM

== application crashed
app name: Cyntara
app version: 0.1
build compiler: gcc 10.1.0
build date: Jul 7 2020
build type: Release
build revision: 0 (devel)
crash date: Jul 11 2020 15:10:32
exception: Access violation (0xc0000005)
exception address: 0x00000000
backtrace:
0: Unknown [0x0000000000000000]
1: C:\Users\User\Desktop\Cyntara_Windows_x32\Cyntara.exe [0x000000000044ECE5]
2: C:\Users\User\Desktop\Cyntara_Windows_x32\Cyntara.exe [0x000000000044D2FB]
3: C:\Users\User\Desktop\Cyntara_Windows_x32\Cyntara.exe(archive_write_disk_new+0x14d101) [0x00000000007E8690]
4: C:\Users\User\Desktop\Cyntara_Windows_x32\Cyntara.exe(archive_write_disk_new+0x19c635) [0x0000000000837BC4]
5: C:\Users\User\Desktop\Cyntara_Windows_x32\Cyntara.exe(archive_write_disk_new+0x13d9ad) [0x00000000007D8F3C]
6: C:\Users\User\Desktop\Cyntara_Windows_x32\Cyntara.exe [0x0000000000431A55]
7: C:\Users\User\Desktop\Cyntara_Windows_x32\Cyntara.exe [0x00000000005521BD]
8: Unknown [0x0000000000010660]

#1987 Reply

Andrew45


Posts: 3
Likes: 0
Member since: v13

any ideas??

#1988 Reply

Red


Posts: 238
Likes: 145
Member since: the start
Discord: Luckey#8744

Hi Andrew45,

The Cyntara patch on July 6 patch appears to have fixed this issue for a lot of players; it seems that you're using the correct client based on the build date. The error message should only execute when the client attempts to update from an older version.

I have a few questions:

1. Have you ever played Cyntara before?
2. Did you play / were you able to play Cyntara prior to the July 6 patch?
3. If yes, this newest update broke your client?
4. If not, did you try to clear all former installations of Cyntara and re-install the client, possibly with another mirror? (Probably a silly question / request but despite what the crashlog says, I have to inquire).
5. Is there any reason you're playing Cyntara through a VM? Have you tried to run the Cyntara client outside of a VM?

We're sorry for the inconvenience, hopefully with some more information we can find a solution.
Red

#1989 Reply

ZYBETH


Posts: 1
Likes: 0
Member since: v12-s2

Hello, I cant play because my client is crashed
I don t have crash report since I uninstall the program and install again.
I Still have the same problem and no crash report appears in my folder

can you tell me please, how to fix it


THANK YOU

#1994 Reply

Andrew45


Posts: 3
Likes: 0
Member since: v13

Sorry for late reply

1: No
2: N/A
3: N/A
4: I didnt have it before, but now after downloading it again I just removed its whole folder
5: I try to separate normal PC and all those Tibia 8.6 elf bots and so on, you know.

I downloaded the new version and the same thing's happening

[Jul 18 2020 12:24:44] == application crashed
app name: Cyntara
app version: 0.1
build compiler: gcc 10.1.0
build date: Jul 15 2020
build type: Release
build revision: 0 (devel)
crash date: Jul 18 2020 12:24:44
exception: Access violation (0xc0000005)
exception address: 0x00000000
backtrace:
0: Unknown [0x0000000000000000]
1: C:\Users\User\Desktop\Cyntara_Windows_x32\Cyntara.exe [0x000000000044ECE5]
2: C:\Users\User\Desktop\Cyntara_Windows_x32\Cyntara.exe [0x000000000044D2FB]
3: C:\Users\User\Desktop\Cyntara_Windows_x32\Cyntara.exe(archive_write_disk_new+0x14d241) [0x00000000007E9050]
4: C:\Users\User\Desktop\Cyntara_Windows_x32\Cyntara.exe(archive_write_disk_new+0x19c798) [0x00000000008385A7]
5: C:\Users\User\Desktop\Cyntara_Windows_x32\Cyntara.exe(archive_write_disk_new+0x13daed) [0x00000000007D98FC]
6: C:\Users\User\Desktop\Cyntara_Windows_x32\Cyntara.exe [0x0000000000431A55]
7: C:\Users\User\Desktop\Cyntara_Windows_x32\Cyntara.exe [0x0000000000552A1D]
8: Unknown [0x0000000000DF01C0]

**archive_write_disk_new**

I tried running it as admin, but still the same problem occurs

Tell me what kind of diagnostic info you need and I'll try to provide it

#1995 Reply